Township by Playrix is marked as a casual and city-building game. This game can be described as a game for toddlers to teenagers to age, it has a bracket in being a family-friendly game that has an option of farming as well as city building. Since the game’s inception, the need to contact Township customer support to report in-game bugs has gone up.
Though the game has successfully delivered all the key elements one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and in-app purchase-related problems. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Additionally, we also provide Beginner’s tips to kickstart your journey. Also don’t forget to check out our list of redeem codes to get complimentary rewards
The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the Township customer service is available to contact anytime to answer the queries from the players.
There are three ways to contact the customer support team of Township. Players can either contact from in-game menu options, contact via the official help website Township, or reach out to the Developers via social media handles.
How to Contact via in-game Customer Service Option
Launch the game on your device. Once the in-game title screen has loaded, adhere to the steps below:
- Tap on the cogwheel icon located at the top right corner of the game screen.
- A pop-up window with four navigable tabs, namely, Settings, News, Community, and, More Games would show up on your screen next. While on the Settings tab, you will come across the Help and Support button. Tap on that.
- This would take you to the official Support page of Township where you will discover that the developers have pre-addressed some of the frequently asked queries about in-app purchases, troubleshooting, and other general issues on this page. To view the questions addressed under each category, simply switch over to the category that best describes your issue.
- Up-next tap on the desired query to read the solution/fix for it. You will likely come across your exact issue out there.
Taking assistance from Live Chat Support
Another alternative can be taking assistance from the Live Customer Support team.
- While still on the Playrix Support page, scroll down to the bottom and tap on the Chat with Us button.
- This would take you to a private chatroom where the chatbot would greet you and ask you to describe your issue in detail. Make sure that you are descriptive about your issue while typing.
- Based on what you have sent, the chatbot will revert with a list of FAQs and articles matching your issue.
- Continuous inputs would be taken from you till the Chatbot can find you a fix. If it does not work, you will be connected with an agent from the Support team who will get back to you as soon as he/she is available. Make sure that you are checking out this section frequently to see if anyone from the Support team has reverted.
Raising a Ticket
If your issue persists at this stage, you may look forward to raising a Support ticket. Adhere to the steps below to do so:
- You can access the official support form of Township, here.
- Once on the Contact Us page, you will be required to provide the following inputs:
- Preferred Language
- Your Name
- Your email Address
- Type of problem you are having (choose the category of your issue from the drop-down)
- A detailed description of your issue
- Invitation Code
- Town’s Exact Code
- Device Model
- Co-Op’s Code
- Relevant file attachments in the form of screenshots for quick assistance.
- Once you have provided all the inputs asked for, tap on the Submit button to successfully raise a Ticket.
The developer team will get back to you at the email address provided, within 72 hours. You may do additional follow-ups in the same thread if required.
How to contact via Township Official Website
Players can directly go to the official support website of Township and access the customer service option from there. It could be another alternative where players face login problems and cannot access the in-game support option.
- Visit the official support website of Township, here.
- Once redirected, you can access all the pre-addressed articles from the database and get in touch with the Support team via the Live Chat Assistance. The steps for doing so are the same as we discussed in the previous section.
How to Contact the Developer Team Directly
You may mail the developer team directly here. Another approach could be to reach out to the Developers directly via their social media handles. @township_mobile is the official Twitter handle of Township for catering to the queries from players. You may additionally reach out to the team at the Official Facebook Page of Township. Players can additionally join their Discord server where tons of passionate fans would be there to solve individual queries.
Still, facing any issues in contacting the Township customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!